Frequently Asked Questions
Everything you need to know about shopping with CIBI for your home essentials.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure safe handling and assembly in your home.
Do you offer international shipping for CIBI products?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized furniture items are non-refundable unless they arrive damaged.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
Are your materials sustainably sourced?
Yes, at CIBI we prioritize sustainability. Our wood products are FSC-certified, and we partner with artisans who use eco-friendly manufacturing processes and recycled packaging.